Terms

Effective date: 26.3.2026. These terms set out how you may use this website, knyagency.com, and how you may engage with KNY Agency. By accessing or using this site, you agree to these terms. If you do not agree, please do not use the site.

1. About KNY Agency

KNY Agency is a marketing agency providing strategic marketing, brand, campaign, content, conversion, and related advisory services for businesses. References to “we”, “us”, “our”, or “the agency” mean KNY Agency. References to “you” mean any visitor, client, prospective client, or other person using this website.

2. Website use

You may use this website for lawful business and informational purposes only. You must not misuse the website, attempt to interfere with its security or performance, submit false or misleading information, or use the site in a way that infringes another person’s rights. We may update, suspend, or withdraw any part of the website at any time.

3. Enquiries and information you submit

If you contact KNY Agency through the website, you are responsible for ensuring the information you provide is accurate and that you have permission to share it. Submitting an enquiry does not create a client relationship, guarantee availability, or oblige KNY Agency to provide services. We may use the information you submit to respond to your enquiry, assess whether our services are a good fit, and manage our relationship with you, in line with our Privacy Policy.

4. Marketing services

Any marketing services, strategy work, campaigns, deliverables, consultancy, retainers, or project work will be governed by a separate written proposal, statement of work, contract, or email agreement. Unless expressly agreed in writing, information on this website is general information only and does not constitute professional, legal, financial, or business advice. Marketing outcomes depend on many factors outside our control, including market conditions, budgets, audience behaviour, sales activity, product-market fit, and client implementation. We do not guarantee specific commercial results, revenue, leads, rankings, conversion rates, media coverage, or campaign performance unless expressly agreed in writing.

5. Client responsibilities

Clients are responsible for providing accurate background information, brand assets, approvals, access, feedback, and any legal or compliance requirements needed for the work. Clients are responsible for reviewing and approving marketing materials before publication, unless otherwise agreed in writing. Clients must ensure they have the right to use any content, data, images, trademarks, testimonials, customer information, or other materials supplied to KNY Agency.

6. Intellectual property

The content on this website, including text, design, layout, graphics, and other materials, is owned by or licensed to KNY Agency and must not be copied, reproduced, adapted, or used commercially without permission. Ownership and usage rights for client deliverables will be set out in the relevant proposal, statement of work, or contract. Unless agreed otherwise, KNY Agency may refer to publicly available work, results, or case-study information for portfolio and promotional purposes, provided confidential information is not disclosed.

7. Confidentiality

We treat confidential information shared with us with reasonable care. You should not submit highly sensitive or confidential information through the website form unless requested. Confidentiality obligations for client work may be set out in a separate agreement.

8. Third-party tools and links

The website may link to third-party websites, tools, platforms, or services. We are not responsible for their content, availability, privacy practices, or terms. Marketing work may involve third-party platforms such as analytics tools, advertising platforms, email systems, CMS platforms, social networks, or automation tools. Your use of those platforms may be subject to their own terms.

9. Data and privacy

KNY Agency handles personal data in accordance with its Privacy Policy. While we take reasonable measures to protect information submitted through the website, no internet transmission or storage system can be guaranteed to be completely secure.

10. Fees and payment

Fees, payment terms, expenses, cancellation terms, and any late-payment consequences for marketing services will be set out in the relevant proposal, statement of work, contract, or invoice. Unless otherwise agreed, access to this website is free.

11. Limitation of liability

To the fullest extent permitted by law, KNY Agency will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from your use of this website or reliance on its content. Nothing in these terms limits liability that cannot legally be limited or excluded. Where liability cannot be excluded, our liability will be limited to the amount paid for the relevant services, where applicable.

12. Indemnity

You agree to indemnify KNY Agency against claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, breach of these terms, or unlawful use of materials or information supplied to us.

13. Changes to these terms

KNY Agency may update these terms from time to time. The latest version will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

If you have questions about these terms, please contact KNY Agency at laura@knyagency.com.